FAQ

FREQUENTLY ASKED QUESTIONS (FAQ's)

1. First please complete the application process by clicking on Open An Account button.

Once you have agreed to the Wozinga agreement, you must go on to complete the KYC document request. Applications will be processed within 3 business days of the receipt of the application under normal business conditions.

2. Once your account has been approved you can fund your account by Credit Card, Bank transfer, and other methods. Please follow these instructions. This process will provide you with all the details (e.g., IBAN number, Swift BIC Code and bank account number) After completing you will receive access to the Wozinga Platform.

A. In order to open an account with Wozinga you must submit 1 type of Photo ID and one address verification document. Below you can find which documents are acceptable for different regions.

UK Residents

Document Category Acceptable Documents
Proof of Identity

• Passport
- Must be currently valid, signed by the account holder and clearly indicate the number, date of expiration, date of birth and country of issue; any visa stamped pages must be included;

• UK Driver’s License
- Must be currently valid, signed by the account holder and clearly indicate the number, date of expiration, date of birth and country of issue. Proof of Residency

Note: If driver’s license is used for proof of identity, it can not also be used as proof of address;

• Utility Bill
- Electricity, water, telephone, gas; the bill must be less than six months old and show the account holder’s full name and address. Please note: Bills for cell phone service are not valid proof of residency;

• Bank Statement
- Must be less than six months old and show the account holder’s full name and address;

• Notarized Document
- Must be another document e.g. rental/lease agreement, work permit etc., which shows currently valid address and be less than three months old which certified by a solicitor that he/she has seen the original document; solicitors must provide their full name, address and telephone number.

Residents of All Other Countries

Document Category Acceptable Documents
Proof of your identity and date of birth
The document must include your name, date of birth and a photograph and clearly state the identification number that you provided in your application.

• Passport;

• National Identity Card;

• Driver’s License;

• Alien Identification Card.

Proof of your address
The document must clearly list the customer name and the address being verified.

• Mortgage Statement, Deed or Other Evidence of Property;

• Current Lease

• Utility Bill (less than 12 months old);

• Current Driver’s License

Note: But if you used driver’s license as proof of identity, then we are required to obtain a second, different document for proof of address (i.e., driver’s license cannot be used again);

• Bank Statement,
- Bank-Issued Credit Card Statement or Bank-Issued Debit Card Statement or Signed Letter from Bank on Bank Letterhead Confirming Address

Note: Customer and bank must be from a country that is a member of the Financial Action Task Force on Money Laundering (see http://www.fatf-gafi.org);

Note: Statement must be less than 12 months old;

• Brokerage Statement
- from a U.S.-Registered Broker Dealer or Foreign Affiliate of a U.S.-Registered Broker Dealer

Note: Customer must be from a country that is a member of the Financial Action Task Force on Money Laundering (see http://www.fatf-gafi.org);

Note: Statement must be less than 12 months old;

• Current Homeowner’s or Renter’s Policy Documents or Riders

Note: Policy must be currently in effect;

• Bill for Homeowner’s or Renter’s Insurance Policy (less than 12 months old);

• Security System Bill/Statement (less than 12 months old); or

• Government-Issued Letters or Statements Establishing Current Address (less than 12 months old)

For example:

• Tax Letters and notices;

• Letters or notices from government housing authorities;

• Tax Letters and notices;

• Voter registration notices;

• Other official government letters or notices showing customer name and address being verified.

A. You can fund with all major currencies in your IWozinga account

A. Applications will be processed within 3 business days of the receipt of the application under normal business conditions